Did you know hidden electrical faults are one of the most common causes of house fires? These hazards often happen without any warning and in homes of any age. Without proper monitoring and detection, your family and home could be at risk.
Nationwide is committed to helping keep you, your family and your home safe from fire damage. That’s why we are now offering a Ting smart sensor at no additional charge, designed to monitor your home’s electrical network and utility grid for issues that could lead to an electrical fire.
Ting is easy to set up and use:
FAQ's
Does Nationwide offer a discount on my policy premium?
Nationwide offers Ting to policyholders at no additional charge. A policy premium discount is not currently available.
What are the requirements to install Ting in my phone?
A smartphone and a 24/7 Wi-Fi connection with internet access are required to install Ting. Note: The Ting Sensor app is not compatible with desktops or laptop computers.
Is Ting just a stand-along piece of hardware?
No. Ting is a smart home service with an intelligent plug-in sensor at its core. The Ting Sensor app facilitates the installation of the Ting sensor and keeps you in the know. Most importantly, the service includes 24x7 monitoring and full engagement with you in the event of a detected fire hazard.
What does the Ting Sensor measure?
Ting monitors your electrical network for the main precursors to electrical fires, micro-arcs, and sparks that develop in faulty wires, loose connections, and faulty appliances or devices. These signals usually develop over weeks and months, so Ting is designed to provide you with advanced warnings to address these hazards before they might develop into an electrical fire.
Ting does not contain any other technology such as microphones, cameras, or motion detectors.
What happens if Ting identifies a hazard in my home?
If Ting detects a potential fire hazard in your home, based on your preferences, you may receive: (1) an App Notification, (2) a personal text from a Ting Fire Safety Engineer, (3) a personal phone call from a Ting Fire Safety Engineer, and/or (4) a personal email. A Ting Fire Safety Engineer will walk you through details on the hazard that Ting has discovered and a plan to resolve/mitigate the hazard. If needed, a Ting-authorized contractor will be dispatched (in full coordination with you) to perform remediation services to identify and/or repair the problem. Ting will cover up to $1,000 of the service, which usually will cover all costs.
Who do I contact for help?
Questions regarding program, data, costs, homeowners’ coverage – impact to policy, billing, eligibility requirements, premium discounts – contact nwsmarthome@nationwide.com
Questions regarding delivery/shipment, installation challenges, Wi-Fi connectivity, app connectivity, wiring questions, responses to notifications, user data privacy – contact help@whiskerlabs.com
Agent questions – contact Sales Manager, Field Product, or email nwsmarthome@nationwide.com
Customer lost email or wants a device – contact nwsmarthome@nationwide.com